Molina Healthcare: Bridging the Accessibility Gap for Seniors and People with Disabilities
Molina Healthcare is not your average managed care organization.
When emergency room physician C. David Molina noticed the volume of low-income, uninsured people coming to the ER for general healthcare services, he opened a clinic in Long Beach, California with the idea that every patient deserves to be treated like family.
Today, though Molina serves more than 1.8 million people in multiple US states, their mission to promote health and wellness for all of their patients—including seniors and those with disabilities—hasn't changed. In fact, their Bridge2Access services were created to ensure that these important members of the Molina family don't fall through the cracks.
"One of the things that make Molina Healthcare truly unique is our Bridge2Access program," said Lisa Hayes, Director of Disability & Senior Access Services. "For example, if you are a wheelchair user, you need a doctor with a height adjustable exam table. We can do that. If you have low vision or are blind and are require materials in large print or Braille, we take care of that. If you are deaf and use ASL, we can make sure there is an interpreter at your doctor visits to ensure you are getting the healthcare that you deserve."
It all starts with facilitating the patient's ability to find the right provider to meet his or her access needs. Molina ensures this through trained member services support and an online and written directory complete with access indicators.
But it doesn't stop there. Bridge2Access allows their extended patient family:
Improved access in Molina Medical Clinics
- Height adjustable exam tables
- Wheelchair scales
- Assistive listening device
- On-site material in alternate formats
Better Communication Access
- Sign language and foreign language interpreters at no cost.
- Materials in other formats (Large Print, Braille and Audio, etc.)
Integrated Care Team. A Care Manager Transitions Coach:
- Empowers you to manage your health
- Helps you transition from hospital to home
- Coordinates services with other agencies
- Helps you stay in your own home
Meeting the healthcare needs of seniors and people with disabilities is paramount to Molina Healthcare and they have put these systems and more in place to make that happen. For more on Molina Healthcare, click here.
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